Talk to a real human.
Order question, refund worry, or just want to show us your pup? Drop a message below — a real person reads it and replies, usually the same day.
Send us a message
Name, email, what happened — that is all we need. Add your order number and we skip straight to solving.
Prefer plain email?
Write straight to support@pawshed.com — the form above lands in the exact same inbox, so use whichever you like.
How fast do we reply?
Within a day, always. On weekdays it is usually a few hours. Weekends can stretch a little — we are walking dogs too.
Asking 'where is my order?'
Track it live first — nine times out of ten it answers the question before we can. Tap to open the tracker.
Refund on your mind?
The refund page covers windows, speed and what is covered — a 60-second read before you write.
The order-number trick
Messages that include an order number get answered roughly twice as fast — we find you instantly, no back-and-forth.
Partnerships, press & wholesale
Same inbox — just put 'Partnership' in your first line so the right human grabs it first.
Every message is read by a human — never a robot
No auto-replies pretending to be answers, no ticket numbers that vanish into the void. You write, a person reads, a person replies — and if something is broken, we fix it, replace it or refund it.